General Shipping
Returns & Exchanges
Warranty
Privacy & Security
At CaseMart.com, our primary focus is on delivering an exceptional customer experience, and we achieve this through our unwavering commitment to top-quality products, efficient shipping services, and unmatched customer support. Our extensive product range is carefully curated from trusted suppliers and renowned brands, both domestically and internationally, providing our valued customers with a diverse and high-quality selection.
While the majority of our products are sourced from Asia, specifically Hong Kong and China, it's important to note that our vast inventory and multiple fulfillment locations can occasionally result in a slightly extended order processing time, typically spanning 2-3 business days.
We take pride in offering FREE shipping for both domestic and international orders, demonstrating our dedication to making your shopping experience even more enjoyable. However, please be aware that shipping times may vary and can range from 5-15 days, with potentially longer delivery times during peak holiday seasons.
You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately via contact form. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order-related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.
Duties and Taxes: Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient and will be billed by the local customs office or shipping carrier.
At CaseMart.com, we remain committed to meeting your needs and exceeding your expectations at every step of your shopping journey. Thank you for choosing us as your trusted source for high-quality products and outstanding service.
If you are unsatisfied with the product you have received, we will be glad to assist you with an exchange or refund. Returns or exchanges must be made within 30 days of the original purchase shipping date, product must be unused and in original product packaging. We do not offer prepaid return shipping labels; the customer is responsible for returning the product. Return/Exchange Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via “My Account” section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.
If you did not create an account upon checkout, please fill out Return Request Form by clicking here. Please fill out ALL fields and in the “Details” section include the reason for return and what you would like to do (return for refund, exchange, etc.). A customer service representative will e-mail you back with further information.
No refunds or exchanges will be made after 30 days of the original purchase shipping date.
Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. Exchanges will require additional shipping expenses. The customer will be responsible for ALL costs involved in returning and/or re-shipping the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.
Items must be returned unused, undamaged, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or damage will not be accepted for refund or exchange and will be returned to the customer at the customer's expense. Any products that are returned without an RMA number, without packaging or damaged packaging, missing parts or accessories, will be subject to a 15% restocking fee (15% of the original invoice price of the item). However, these types of returns or exchanges are still subject to be denied and returned to the customer at the customer’s expense.
All refunds and exchanges will be processed within 1-2 weeks of receipt.
Special Order, Featured, Closeout Sale, Discontinued and Wholesale products will not be accepted back for refund or exchange. If defective, exchange will be offered for identical product.
Holiday Return Period – Orders placed from November 1st through December 15th qualify for extended holiday return period through January 15th. All other return policies apply.
Limited Product Warranty: Our products are made to ensure satisfaction and service during the natural life of the product. Cases are designed to protect your device, so the natural life of the case will vary depending on product usage and care. CaseMart.com warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 60 days (unless stated otherwise under product's description) from the original date of purchase. This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. The limited warranty also does not cover improper cleaning/care of your product. Our limited product warranty does not extend to cover damages incurred due to accidental drops, as our cases are explicitly designed to provide protection for your devices. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased. CaseMart.com reserves the right to repair or replace the product if limited warranty applies.
Your Privacy: Your privacy is very important to us. CaseMart.com does not sell, exchange, or distribute your e-mail address or personal data to anyone. In order to ship products and contact our valued customers, it is necessary to gather some information about you. We feel it is your right to know how the information collected will be used.
Your e-mail will be used as a primary form of communication. We will send all order related information to the e-mail address you provide. Your phone number maybe used for order verification, shipping address corrections and other order related questions. We may also use your phone number to send text messages (SMS), related to order status updates and delivery tracking information.
CaseMart.com may periodically send information about specials, giveaways, promotions and new products to you via e-mail. Please let us know if you would rather not receive these promotional announcements and we will be happy to remove you from our list.
Your address is only used to ship the product(s) to you. We do not participate in any direct mailings nor will we sell, share or provide your information to any company who does.
Generally, we do not monitor the age of visitors to our website nor is our website structured to attract any under age 13. Therefore we believe it is ultimately the parents’ responsibility to supervise their children’s online activities.
Online Security: Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or, scrambled, so that no one else can read it while it is being transmitted over Internet. After you place an order all information (such as your name, address, and email address) is safely stored behind a firewall.
BY PLACING AN ORDER FOR PRODUCTS ON CaseMart.com WEBSITE CUSTOMER AGREES TO BE BOUND BY AND ACCEPT COMPANY POLICIES AND SALES TERMS.